Professional Communication Skills

1. Introduction
2. Communication Matters!
3. In Fact...
4. Communication is Not "Just Talking"
5. Physician Tasks - The Two Fs
6. Physician Tasks - The Four Es
7. The First E - Engagement
8. Agree Upon an Agenda for the Visit
9. Pay Attention to Two "Voices"
10. Translate, Bridge, Funnel
11. Outcomes of Successful Engagement
12. The Second E - Empathy
13. Being Seen Techniques
14. Being Heard Techniques
15. But There's a Problem...
16. Being Accepted Techniques
17. Steps in Communicating Empathy
18. Outcomes of Establishing an Empathic Connection
19. The Third E - Education
20. Mysteries of the Medical World
21. Patient Survey
22. The Fourth E - Enlistment
23. The Price of Failure
24. What's Going On?!?
25. The Poor Adherence Myth
26. Factors Affecting Adherence
27. What Does Affect Adherence?
28. Enlistment Techniques
29. Assume a Self Diagnosis
30. To Improve Adherence, the Physician Must Be Willing to...
31. Enlistment Technique
32. Outcomes of Enlistment
33. There is a Need to End, to Disengage