As you watch this vignette of a first year resident interviewing a mother and her four week old baby, consider what effect the resident's communication style might have on the following:
Record your impressions while you view the interview. What did you like about it? What would you do differently?
Liked | Would Do Differently
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Use the Video Evaluation Checklist to evaluate this resident physician.
| Video Evaluation Checklist | |||
|---|---|---|---|
| Process | Puts the patient at ease | + | - |
| Encourages with silence, verbal/non-verbal cues | + | - | |
| Focuses by paraphrasing what patient says | + | - | |
| Focuses by summarizing what patient says | + | - | |
| Verbal | Appropriate use of silence | + | - |
| Allows patient time to talk/respond | + | - | |
| Avoids multi-part questions | + | - | |
| Speaks clearly, avoids jargon | + | - | |
| Gives clear explanations | + | - | |
| Asks for clarification from patient | + | - | |
| Non-Verbal | Maintains appropriate eye contact | + | - |
| Arranges self and patient appropriately | + | - | |
| Avoids nervous behaviors | + | - | |
| Core Qualities | Expresses empathy for patient | + | - |
| Educates the patient about diagnosis or therapy | + | - | |
| Enlists the patient's cooperation with plan | + | - | |
| TOTALS | |||
Videotape provided by the Bayer Institute for Health Care Communication